CONTACT US

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+44 7543 345333

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FAQ

 

Here's a list of some of the more commonly asked questions and queries.  If you've got something else you'd like to ask, please get in touch.

01

About us



We love motorsports in any form. No matter if it’s on 1, 2 or 4 wheels or more, on a race track or off road, in the sky or on the water or in any other form. We love motorsports.

Our mission is clear: We want that in every living room, office and conference room, in every workshop, garage and team base, our racetracks adorn the wall for everyone to see and enjoy.

If there is a track missing from our range, we only need a graphic and can produce it for you.

Together with you we’re looking forward to the things to come.

02

How do I place an order?



Once you've selected your track or tracks and put them into your basket, just click on CHECKOUT and then complete your payment details

03

Payment and Shipping



Payment is accepted via all the mainstream methods including credit/debit card, paypal, BACS etc.  From receipt of order, our manufacturing, packaging and postage duration until delivery to you usually takes around one to two weeks dependant on delivery service efficiencies.  Delivery is included for all UK postal orders.  

04

Secure ordering & payment options



All orders are secure as indicated by the padlock in the domain bar at the top of the screen.

05

Dimensions & materials



All our products are manufactured using F1 / Formula One / motorsport inspired rapid prototyping technologies and materials to order, utilising just in time printing processes.

Our size 1 tracks measure up to 100x100x5mm, size 2 - 200x200x10mm and size 3 - up to 300x300x20mm and weighing up to 200g (all approx) depending on track / circuit configuration and proportions.

Occasionally our products have some slight surface imperfections visible.  Unfortunately, this is a feature of the rapid prototyping manufacturing process and cannot be predicted and therefore removed.  We have continued to implement a number of measures to reduce and minimise it from happening but have so far been unable to predict it reliably or to remove entirely.

06

Returns & refunds



If you're not completely satisfied with our products / services / your track / circuit please get in contact so we can hopefully resolve the issue to your satisfaction.

Any returns must include a note detailing your order number, address, reason for return and what you want to be changed/swapped/refunded.

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from us, for a full refund.

 

To cancel your order please contact us.  If however your order has already been processed/dispatched, you will need to return the order to us once you've received it.

 

Please note: 
Shipping is only refundable if you receive faulty goods.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.

The parcel can take up to 7 working days to be returned to us, unless sent via special delivery.

07

Disclaimer



We supply unofficial racing track / circuit / course / layout souvenirs. As such, we are not authorised, approved or endorsed by, affiliated or associated with, or sponsored by, nor do we represent, any business, company, organisation, race track / circuit or  manufacturer or brand other than ourselves. All product and company names, brands and associated imagery are the registered trademarks and/or copyright materials of their respective legal owners. All rights reserved.  The use of any trade name or trademark is for identification and reference purposes only and does not imply any association with the trademark holder of their product brand.  Any depiction or recreation of real world locations, entities, businesses or organisations is not intended to be or imply any sponsorship or endorsement by such parties.  

08

Competitions - Terms & Conditions - T&C's



  1. The Promoter of Prize Draw

  2. The Promoter is: Dinsdale Lindthorpe Ltd, a limited company registered in England and Wales under company number 10102126 whose registered office is 8 Hedingham Road, Telford, Shropshire, TF1 6ZT, United Kingdom.

  3. Entries

  4. By submitting an entry, you are agreeing to be bound by these terms and conditions.

  5. In entering the Prize Draw, you confirm that you are eligible to do so and eligible to claim any prize you may win.

  6. The Promoter may require you to provide proof that you are eligible to enter the Prize Draw. The Eligibility criteria is set out below.

  7. The Promoter will not accept responsibility for entries that are lost or fail as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind whatsoever.

  8. The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize draw

  9. Limitation of liability

  10. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees.  Your statutory rights are not affected.

  11. Data protection and privacy

  12. The Promoter will only process your personal information for the purpose of administering the Prize Draw and as set out in the Privacy Policy.  In accordance with the Privacy Policy, we will share your address and contact details with such third parties as are necessary to fulfil our obligation to send the prize to you. Your personal data will not be used for any other purpose.

  13. General

  14. If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the Prize Draw.

  15. The Promoter reserves the right to void, suspend, cancel, or amend the Prize Draw where it becomes necessary to do so.

  16. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

  17. Eligibility

  18. The Prize Draw is only open to individuals who are aged 18 years old and over (i.e. considered an adult under prevailing law).

  19. The following are excluded from being eligible to receive a prize:-

  20. A. employees of the Promoter or its holding or subsidiary companies;

  21. B. employees of agents or suppliers of the Promoter or its holding or subsidiary companies, who are professionally connected with the Prize Draw or its administration; or

  22. C. members of the immediate families or households of (a) and (b) above.

  23. Individuals are only eligible to receive one prize per competition in any calendar year.  If, after winning a competition, the individual "wins" again, the Promoter reserves the right to reallocate the prize at its sole discretion.

  24. Competition Mechanics

  25. Competition mechanics are as stated on the promoter’s social media pages.

  26. Competition closing dates and times are as stated on the promoter’s social media pages or after the event itself.

  27. Prizes

  28. Prizes are not negotiable or transferable.

  29. The decision of the Promoter is final, and no correspondence or discussion will be entered into.

  30. The Promoter reserves the right to replace the prize with an alternative prize of alternative value if circumstances beyond the Promoter's control makes it necessary to do so.

  31. Prizes must be claimed and approved within 1 month of the competition date.

Apex Traxs is a trading style of Dinsdale Lindthorpe Ltd www.dinsdalelindthorpe.com