CONTACT US

+44 7543 345333

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FAQ

 

Here's a list of some of the more commonly asked questions and queries.  If you've got something else you'd like to ask, please get in touch.

01

About us



We love motorsports in any form. No matter if it’s on 1, 2 or 4 wheels or more, on a race track or off road, in the sky or on the water or in any other form. We love motorsports.

Our mission is clear: We want that in every garage, living room, office and conference room, in every workshop and at every team, our racetracks adorn the wall.

If there is a track missing from our range, we only need a graphic and can produce it for you.

Together with you we’re looking forward to the things to come.

02

How do I place an order?



Once you've selected your track or tracks and put them into your basket, just click on CHECKOUT and then complete your payment details

03

Payment and Shipping



Payment is accepted via all the mainstream methods including credit/debit card, paypal, BACS etc.  From receipt of order, our manufacturing, packaging and postage duration until delivery to you usually takes around one to two weeks dependant on delivery service efficiencies.

04

Secure ordering & payment options



All orders are secure as indicated by the padlock in the domain bar at the top of the screen.

05

Dimensions & materials



All our products are manufactured using F1 / Formula One / motorsport inspired rapid prototyping technologies and materials to order, utilising just in time printing processes.

Most products measure up to 420mm long or 300x300mm, around 20mm high / deep and weighing up to 200g (all approx) depending on track / circuit configuration and proportions.

Occasionally our products have some slight surface imperfections visible.  Unfortunately, this is a quirk of the rapid prototyping manufacturing process and cannot be predicted and therefore removed.  We have continue to implement a number of measures to reduce and minimise it from happening but have so far been unable to mitigate it entirely. 

06

Returns & refunds



If you're not completely satisfied with our products / services / your track / circuit please get in contact so we can hopefully resolve the issue to your satisfaction.

Any returns must include a note detailing your order number, address, reason for return and what you want to be changed/swapped/refunded.

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from us, for a full refund.

 

To cancel your order please contact us.  If however your order has already been processed/dispatched, you will need to return the order to us once you've received it.

 

Please note: 
Shipping is only refundable if you receive faulty goods.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.

The parcel can take up to 7 working days to be returned to us, unless sent via special delivery.

07

Disclaimer



We supply unofficial racing track / circuit / course / layout souvenirs. As such, we are not authorised, approved or endorsed by, affiliated or associated with, or sponsored by, nor do we represent, any business, company, organisation, race track or automotive manufacturer or brand other than ourselves. All products and company names are the registered trademarks of their respective legal owners. The use of any trade name or trademark is for identification and reference purposes only and does not imply any association with the trademark holder of their product brand.

Apex Traxs is a trading style of Dinsdale Lindthorpe Ltd www.dinsdalelindthorpe.com

+44 7543 345333

© 2020 Apex Traxs | www.apextraxs.com

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